Feel free to call us with any questions.

Reservations are required, Walk-ins are welcome for kayak rentals, but if other people have reserved boats we may not be able to accommodate your group. If you know you will be visiting, reserve online. We will require that you reserve online as a walk in as well in order to collect payment by card.

We are very busy during holiday weekends, so do make a booking if you plan on visiting us for these.

Cancellation Policy: Must call or email 48 hours before your reservation start time to receive a full refund. Bookings cancelled within 48 hours before their reservation start time will be issued a store credit for the first cancellation. 

Anything you bring on a boat may get wet!

Prepare as you would for a day at the beach. Clothing may get damp even if not swimming, so dress accordingly. We have changing rooms if you need to put on bathing suits once here, and footwear is optional.

Sunscreen and water are always worthwhile bringing on the boat with you. We have a water cooler to fill up any reusable bottles you may have (we recommend bringing non-disposable items).

Valuables are secure if locked in your vehicle, and we can keep your keys safe (and dry) for you.

 We always recommend that earlier in the day is a better experience. Wildlife is more active in the morning, the waterways haven't become too busy yet, and the afternoons can get HOT.

Please remember that weekends can be busy, both with us and out on the water.

If you want to see manatees in their large numbers, come when it is cold! It is not always chilly throughout the whole of winter, so if you are able to be flexible with your visit wait until you need a woolly hat to book your rental or tour with us.

Free parking facilities are at our location. As no shuttle is needed for Crystal River, once you are here your car remains until you are done.

Please be advised that on busy days parking spaces can be limited. We have alternative parking a few yards down the road if needed. We will find ways to accommodate you - bear with us!

Children under 2 years old are not allowed on our boats. Anyone under 18 needs to be accompanied by an adult.

Young children still need to have their own seat - for example, a parent with a three year old would need a double kayak, not a single kayak.

There is no upper age limit!

We are pet friendly! Larger dogs may be more comfortable traveling with you in a canoe rather than a kayak.

NO ANIMALS ON TOURS, STAND UP PADDLE BOARDS OR CLEAR KAYAKS

Pets are not allowed to swim in the refuge areas (such as Three Sisters Springs). They can however be there if they stay within the boat.